Responsible Disclosure Policy

SYVO is providing this service to help ensure a safe and secure environment for all users.

If external parties find any sensitive information, potential vulnerabilities, or weaknesses, please help by responsibly disclosing it to ResponsibleDisclosure@fullsteam.com.

This policy applies to SYVO hosted applications and to any other subdomains or services associated with products. SYVO does not accept reports for vulnerabilities which solely affect marketing websites (syvo.com), containing no sensitive data.

Security researchers must not:

• engage in physical testing of facilities or resources,
• engage in social engineering,
• send unsolicited electronic mail to SYVO users, including “phishing” messages,
• execute or attempt to execute “Denial of Service” or “Resource Exhaustion” attacks,
• introduce malicious software,
• execute automated scans or tools that could disrupt services, such as password guessing attacks, or be perceived as an attack by intrusion detection/prevention systems,
• test in a manner which could degrade the operation of SYVO systems; or intentionally impair, disrupt, or disable SYVO systems,
• test third-party applications, websites, or services that integrate with or link to or from SYVO systems,
• delete, alter, share, retain, or destroy SYVO data, or render SYVO data inaccessible, or,
• use an exploit to exfiltrate data, establish command line access, establish a persistent presence on SYVO systems, or “pivot” to other SYVO systems.

Security researchers may:

• View or store SYVO nonpublic data only to the extent necessary to document the presence of a potential vulnerability.

Security researchers must:

• cease testing and notify us immediately upon discovery of a vulnerability,
• cease testing and notify us immediately upon discovery of an exposure of nonpublic data, and,
• purge any stored SYVO nonpublic data upon reporting a vulnerability.

Thank you for helping to keep SYVO and our users safe!